1. What is Eelika.com?
Eelika.com is an online fashion and lifestyle store offering thoughtfully designed products for modern women, with a focus on quality, comfort and style.
2. How can I place an order?
Browse the products on Eelika.com, select your preferred size, colour or variant, add the product to your cart and proceed to checkout. Enter your delivery details and complete the payment to confirm your order.
3. How can I check my order status?
Once your order is shipped, you will receive shipping and tracking details through the contact information provided during checkout. You can use the tracking details to follow your shipment.
4. How long does delivery take?
Domestic orders are generally dispatched within 0–7 days from the order date. Delivery time may vary depending on your location and the logistics partner serving your area.
5. Are there any shipping charges?
Shipping charges may apply depending on the delivery location. Eelika.com may waive shipping charges on selected orders or promotional offers at its discretion.
6. Can I cancel my order?
Yes. An order can be cancelled before it is shipped by contacting customer support. Once the order has been shipped, cancellation may not be possible.
7. How long does a cancellation refund take?
After a cancellation request is processed, Eelika.com may take up to 5 business days to initiate the refund. Once initiated, the bank or payment provider may take an additional 7–10 business days to credit the amount.
8. Can I exchange a product?
Yes. Eelika.com offers a 7-day exchange policy for eligible products. Exchange requests must be raised within 7 days from the date of delivery.
9. What products are eligible for exchange?
Products may be exchanged if the product received is different from the product ordered, or if the product has a manufacturing defect or was damaged during transportation.
The product should be unused, unworn, unwashed and returned with its original tags, packaging and accessories.
10. Is my payment secure?
Yes. Payments on Eelika.com are securely processed through Razorpay, a trusted payment gateway. We do not store or save your card details, banking credentials or transaction/payment information on our website. Your payment information is handled securely by Razorpay in accordance with its security standards.
11. Can I exchange a product if I don't like the colour?
Colour or shade variations caused by different screen resolutions, brightness or display settings are not considered a product defect. Please check the product details carefully before placing your order.
12. Can I return a used or washed product?
No. Products that have been used, worn, washed, altered or damaged after delivery are generally not eligible for exchange.
13. What should I do if I receive a damaged or defective product?
Please contact Eelika.com Customer Support within 7 days of delivery and provide your order details and photographs of the product and packaging. Our team will review the issue and arrange the next steps if the request is eligible.
14. Do I have to pay for an exchange?
For approved exchanges resulting from a wrong product, manufacturing defect or transportation damage, Eelika.com will generally arrange the return pickup and replacement without additional exchange shipping charges.
15. What happens if my product is out of stock for exchange?
If the same product, size, colour or variant is unavailable, Eelika.com may offer an alternative product of equivalent value or provide a refund where applicable.
16. When will I receive my replacement?
Replacement products are dispatched after the returned product is received and the required verification is completed. Delivery time may vary depending on your location.
17. What should I do before returning a product?
Please keep the product unused and ensure that all original tags, packaging and accessories are included. Pack the product securely to prevent damage during return transportation.
18. What payment methods are available?
Available payment methods are displayed during checkout and may vary depending on your location and the payment services supported by Eelika.com.
19. Is Cash on Delivery (COD) available?
COD availability, where offered, will be displayed during checkout based on your delivery location and order eligibility.
20. What if I receive the wrong product?
Please contact Customer Support within 7 days of delivery with your order details and photographs of the product received. After verification, an eligible wrong-product claim will be processed for exchange.
21. Can I change my delivery address after placing an order?
Please contact Customer Support as soon as possible if you need to change your delivery address. Address changes may not be possible once the order has been processed or shipped.
22. Why does the product colour look slightly different from the website?
Product colours may appear slightly different depending on your device, screen resolution, brightness and display settings. Minor colour or shade variations are therefore not considered a defect.
23. What happens if my order is delayed?
Delivery timelines may vary due to the delivery location, logistics partner, weather, operational issues or other circumstances beyond our control. If your order appears significantly delayed, please contact Customer Support with your order number.
24. How can I contact Eelika.com Customer Support?
For assistance with orders, delivery, exchanges, cancellations or other queries, please contact Eelika.com Customer Support through the contact details provided on our website.
25. What information should I provide when contacting support?
Please keep your order number, registered mobile number/email address and relevant product details ready. For damaged or defective products, photographs may also be required to help us assess the issue.
26. Where can I find the complete shipping, exchange and cancellation terms?
For complete details, please refer to the Shipping Policy, Exchange/Return Policy and Cancellation Policy available on Eelika.com. In case of any conflict, the applicable policy terms will prevail.